Privacy Policy

Who controls your data

For now, Mettle is operated by Akash. You can reach the operator for privacy, refund, cancellation, and support requests at akash@chaitonix.com.

What we collect before launch

If you join the waitlist, subscribe to the journal, or reserve founder access, we collect your email address, selected plan, selected currency, source page, temporary source or UTM details held in session storage while you browse, and any optional onboarding or beta-brief answers you choose to provide. If you pay, Stripe also sends us payment status, checkout, subscription, invoice, refund, and customer identifiers needed to confirm access and handle support.

What the Mettle app may collect in beta

Mettle is built around a private field log, not a dating profile. In beta, you may choose to save interaction rows such as when a rep happened, the setting or context, the stage you reached (for example approached, got number, date set, or relationship), the signal you noticed, and the next move you want to train. You may also save reflections, goals, sticking points, coach-chat messages, memory notes, pattern summaries, and funnel-style progress insights.

This can be personal and sensitive. Do not type emergency information, medical advice requests, financial details, legal secrets, or unnecessary identifying details about other people into the log. Mettle does not currently ask for audio recordings on the landing page; if recording or transcription features are added later, this policy will be updated before those features collect personal data.

Why we use the data

• To send confirmation emails, beta updates, founder notices, and support replies.
• To process payments, renewals, refunds, failed-payment notices, and cancellations.
• To build private app features such as logging, review, coach memory, export, and deletion.
• To prevent abuse, debug reliability issues, and keep a minimal operational record.

How Mettle uses app memory

Coach memory is meant to remember your own goals, repeated sticking points, previous reps, and what helped you improve. It is not a public score, public profile, matching signal, or ranking system. You should be able to review, correct, export, and delete memory as the beta product ships.

Providers we use

Stripe processes checkout, subscriptions, invoices, refunds, and payment metadata. Resend sends confirmation and support emails. Vercel hosts the website and serverless API. If connected, Vercel KV or Upstash stores waitlist, founder, and beta-brief records. Future beta features may use AI infrastructure to power private coaching and memory. Before personal app logs are processed by an AI provider, the active provider and the relevant privacy details should be documented in the product or this policy.

UK and EU privacy basis

For UK and EU visitors, checkout, founder access, cancellation, and refund handling are processed to take steps before a contract or perform a contract. Accounting, tax, fraud, and dispute records are kept where legally required or where Mettle has a legitimate need to protect the service. Waitlist and journal emails are based on your request to receive them, and you can stop them by replying to any Mettle email.

Your choices

You can ask to access, correct, export, or delete your data by emailing akash@chaitonix.com. You can also reply to any Mettle email. We will handle ordinary privacy requests within 30 days unless a shorter legal deadline applies.

Retention

Waitlist and support records are kept while Mettle is being built or until you ask us to delete them. Payment records are kept as needed for tax, accounting, dispute, refund, and fraud-prevention purposes. Beta app logs and coach memory will be exportable and deletable from the product as it ships.

International processing

Mettle uses internet infrastructure providers that may process data in countries other than where you live. Where required, we rely on provider safeguards and contracts for those transfers.

Security and age

Mettle is intended for adults aged 18 and over. We use HTTPS, Stripe-hosted checkout, limited internal access, and provider-side security controls. No internet service is perfectly secure, so please do not submit emergency, medical, financial, or highly sensitive legal information.